INKJET FRAUD
• Sick of being ripped off by inkjet printer manufacturers?
• Here is one example from Canon Australia Pty Ltd (Canon)
• Misrepresentations at the Canon Website include:
CANON'S *CUSTOMER CARE* THREATENS TO SUE CUSTOMER
PUBLISHER'S REPLY
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SPECIFICATIONS regarding Ink Yield
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"COST-EFFICIENT PRINTING" - PDF Brochure
• Soon to be filed under Trade Practices Legislation in the Federal Magistrates Court of Australia
LETTER OF DEMAND of 12 November 2008, giving Canon an alternative to remedy the situation.
• December 2008 - Pursuant to a satisfactory settlement being agreed, legal proceedings against Canon are no longer pending.
• Canon has subsequently requested this website to be shut down, that request has been refused.
Canon 5010 Error  5010 Error
 The Machine is Now a DOORSTOP
- MORE
CANON Pixma MP830
Prior to purchase of this Canon MP830 Multifunction Printer, it was reasonably expected that if the machine were to print black text it would use the black ink, and if it were to print colour it would use the colour ink. Not so, in fact when the machine is used for printing predominantly black text it actually uses more colour ink than it does black ink as the above 15 empty ink cartridges, and cost per print shows.
By reason of the $5-72 cost per colour print in the factual circumstances as calculated above, Canon's representation of "COST-EFFICIENT PRINTING" and representations as set out in Canon's Ink Yield per cartridge SPECIFICATIONS (i.e. "borderless 6" x 4" photo: CLI-8C - approx. 390, CLI-8M - approx. 250, CLI-8Y - approx. 280, CLI-8Bk - approx. 1100"), are clearly false.
Complaint to Canon was first made in the fifth month after purchase induced by the false representations, which was first ignored by Canon for almost 2 months and then met with considerable procrastination, delay and bogus excuses by Canon culminating in Canon's refusal to take the machine back and refund its purchase price despite the purchaser making an offer to put the refund towards a Canon multifunction laser machine.
Verbal statements by Canon and its local technician during the complaint process revealed, that the excess ink usage experienced was "normal" because of automated printhead cleaning processes. Those verbal statements have been effectively confirmed by Canon in writing.
By reason of the false representations and the "normal" assertions, the publisher of this website alleges that in the circumstances of Canon's knowledge of the falsities, its conduct can be well described as Inkjet Fraud.
After further complaint to Canon that its excuses were unacceptable, Canon has now resorted to telling absolute lies (in writing), in an attempt to falsely substantiate its position. Those lies were that the local technician replaced one faulty ink cartridge which was responsible for a substantial amount of the excess ink usage. The local technician has since confirmed this to be untrue in that there was no faulty ink cartridge responsible for excess ink usage and that no cartridge was replaced for the stated reason.
Here is a FINAL LETTER FAXED TO CANON dated 20 Sept 07 (PDF) detailing the Canon lies. The letter remains unanswered and the machine continues to guzzle ink which must end up in some sort of internal dump tank in the machine, and Canon sees fit to fax the publisher of this website its bully boy threats courtesy of its *Customer Care* department.
With knowledge of the above circumstances, Canon continues to publish its false representations in its attempt to induce consumers to purchase its Pixma MP830 All-In-One inkjet printer.
The Statement of Claim to be filed in Federal Magistrates Court will seek appropriate orders for remedies, damages, declarations and costs. Aggravated damages will also be claimed against Canon regarding the alleged lying and bogus excuses causing further and continued aggravation, expense and wasted time. ["Award of damages for vexation and aggravated damages pursuant to s87. Held: Could be awarded" - Collings Construction Co Pty Ltd Anor v ACCC...[1998] NSWSC 32 (Full Court)]
The matter will predominantly be filed under misleading or deceptive conduct provisions of section 52 of the Commonwealth Trade Practices Act 1974 (TPA) and the implied undertakings as to quality or fitness provisions, of section 71 of the TPA. And to the extent of being locked in to buying excessive and expensive Canon genuine ink cartridges for the remaining life of the machine, the unconscionable conduct in business transactions provisions, of section 51AC of the TPA.
A complaint dated 28 Sept 07 has also been made to the ACCC

Much more coming including a Blog and Complaints Forum for Ripped Off Ink-Jetters
This website at www.InkjetFraud.com is published
by Gordon Craven
PO Box 125, TEWANTIN 4565 QUEENSLAND AUSTRALIA
Website first published : 25 September 2007
Canon notified of this website by fax & mail dated : 1 October 2007
Canon USA notified of this website by email on : 30 September 2007
Canon Japan notified of this website by email on : 30 September 2007
The Machine is Now a DOORSTOP :
Canon 5010 Error
On 20/05/08 it developed a 5010 error which stopped it scanning and as a result the fax couldn't be used for sending. The error could only be removed by re-starting the machine which caused it to use an unbelievable amount of ink only to have the 5010 error return. Once I had done this a few times it was obvious the thing was unusable and a Samsung SCX-4521F was purchased as replacement. No reference to the 5010 error can be found in the Canon manual or the Canon website and a stressful experience of ringing up Canon service was not undertaken as I consider them to be liars.
Web logs have recorded Canon & Canon Japan viewing this website and also recorded Canon snooping around various other websites that the publisher hosts
CANON'S RESPONDS TO THIS WEBSITE WITH LEGAL THREATS THAT INCLUDE SUING FOR INJURIOUS FALSEHOOD
PUBLISHER'S REPLY TO THE CANON RESPONSE
SEE PC World Reviews :
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"In the two months that I have owned this unit I have consumed only two black ink cartridges and 10 each of all the colors" (11 April 07)
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"This is a blood-sucking vampire!!! Stay away!!!!" (5 June 07)
Last update : 5 January 2009
PUBLISHER'S FOOTNOTE - 11 January 2008
There is reference in the FEEDBACK section to a Canon statement that, Canon ink cartridges are not covered by warranty, and in fact I have personally received this statement in writing from Canon.

WRONG AGAIN CANON, in Australia there is an implied warranty imported into all consumer contracts by federal and state legislations which runs independently of any manufacture's warranty that may or may not exist. The federal legislation regarding goods is section 71 of the Trade Practices Act (and for services section 74), and each of the states legislation virtually mirrors this. This warranty imposed by legislation is not excludable (see section 68), and by Canon stating that it's ink cartridges are not covered by warranty, Canon (Australia) may well be in further contravention of section 52 of the Act which states; "A corporation shall not, in trade or commerce, engage in conduct that is misleading or deceptive or is likely to mislead or deceive."

I believe that most other countries also have similar consumer protection legislation.
PDF COPY : INKJET_FRAUD.pdf - last update 8 October 2007


About Canon - source
Canon Australia (www.canon.com.au) was established in Australia in 1978 and is a subsidiary of the US$22 billion Canon Inc. group. The company is an industry leader in professional and consumer imaging solutions with a comprehensive product line that includes: printers, scanners, fax machines, video cameras, cameras and lenses, video conferencing, image filing systems, networked multifunction devices, digital and analogue copiers (colour and black & white). Canon Australia also operates its own lease finance service, Canon Finance Australia, which facilitates "one stop" shopping for customers wanting to lease or finance their equipment solutions. Canon Inc. is a top patent-holder of imaging technologies with a local R&D centre - CISRA (Canon Information Systems Research Australia) - based in Sydney.
Canon Mission Statement - source
Canon Australia is a market leading supplier of consumer and business imaging solutions. We are a team committed to our customers' ongoing satisfaction through the empowerment and development of our staff. To be the preferred supplier we will be easy to deal with and provide quality, value for money, products and services. To ensure success for all stakeholders we will deliver profitability, growth, job fulfilment and have a positive impact on the community.




BUSINESSES EXHIBITING UNETHICAL CONDUCT
LAGUNA REAL ESTATE - Sunshine Coast Queensland Australia























CATCHWORDS
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CANON PIXMA MP830 All-in-One Printer


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Manufacturer's Info: The PIXMA MP830 can print up to 30 ppm (29 cpm) in black and up to 24 ppm in color (24cpm), and a 4" x 6" borderless print takes about 36 seconds. The USB 2.0 Hi-Speed interface enables the fastest image transfers and scanning speeds possible today. Plus, with direct photo printing, just connect to any PictBridge compatible digital camera or DV camcorder, and print. You can even download images directly off of CompactFlash, Micro Drive, SmartMedia, Memory Stick Pro, SD and MultiMedia Cards. Plus, select the images on the extra-large 2.5" LCD color viewer.The unit's ContrastPLUS 5-color ink system - four dye-based inks plus a pigment-based black ink - produces exceptional photos, along with laser-quality text. Canon Full-photolithography Inkjet Nozzle Engineering (FINE) uses a high-performance 3,584-nozzle print head that ejects precise and consistent droplets as small as 1 picoliter. With that, you get outstanding resolutions up to 9600 x 2400 color dpi and clear, detailed images.This high-end office All-In-One does it all. The auto duplex Automatic Document Feeder (ADF) can read both sides of a 2 sided document, letting you copy or scan a 2 sided original without having to flip it over by hand! The ADF can hold 35 pages of originals at one time, making it much easier to copy, scan or fax multi-page documents. And when combined with the unit's dual paper trays, the ADF gives you the capability for high-capacity copying, even of 2 sided originals. The AE (Auto Exposure) Copy feature automatically optimizes reproduction quality based on the type of original you're duplicating. When scanning, the unit's high-resolution CCD technology enables you to produce exceptional 2400-dpi scans, with vibrant 48-bit color depth. And now, faxing: With the PIXMA MP830 Office All-In-One, you can achieve up to Super G3 fax speed in color and B+W. Plus, the expanded memory lets you store 100 speed dial codes, and receive up to 250 incoming pages.